Academy Commemoratives' goal is to provide our customers with the best quality products. If we fail to provide that quality we will happily replace that item with another of the same item. For items with custom engraving added, Academy Commemoratives is responsible for any mistakes which differ from the original information received with your order. If the information we received was incorrect, we cannot be responsible for replacing that item.
To return an item for replacement, you must first obtain a Return Authorization Number. Email us at Sales@academycommemoratives.com to obtain an RMA number. Please include your contact information, the product description, purchase date, receipt number and the reason for the exchange. Then ship your products for replacement to this address:
19541 Sierra Soto Road
Irvine, California 92603
Please insure that the RMA number is plainly visible on the outside of the package. Any shipping cost that you incur to return a product to us for replacement will not be refunded. Any package that has not been received by Academy Commemoratives and tracking information cannot be provided, will be the sole responsibility of the shipper.ORDERS NOT RECEIVED
Once an order has been shipped and there is a delivery confirmation, Academy Commemoratives is not responsible for any theft of product or delivery to the wrong address. You must notify us within 15 days if order is not received.
If you wish to cancel an order for a non-personalized product before it ships, we will happily refund the amount of the item. If you wish to cancel a personalized item, there is a 15% cancellation fee if the item has not gone into production. If the personalization has been completed on your purchase, there is no cancellation possible, and the item will be shipped to you as you ordered.